Gamification Dashboard in Calley
The Gamification Dashboard is a feature available across Calley Personal, Pro, and Teams subscriptions. It provides detailed insights into your calling performance and helps you stay motivated by tracking your progress through visually engaging metrics.
Key Features of the Gamification Dashboard
Graphical Overview of Call Activity
- Displays daily call counts and total call durations for the past week.
- This chart allows you to monitor calling trends and compare performance over time.
Weekly Status
- Total Calls: Total calls made during the week.
- Spoken Calls: Number of calls where a meaningful conversation took place.
- Call Durations: Total time spent on calls.
- Average Call Spoken Duration: The average time spent on each spoken call.
Monthly Status
- Total Calls: Total calls made during the month.
- Spoken Calls: Number of meaningful conversations during the month.
- Call Durations: Total time spent on calls for the month.
- Average Call Spoken Duration: Average duration of spoken calls.
Exclusive Feature for Calley Teams: Top 5 Performers
In Calley Teams, the Gamification Dashboard includes a unique section showcasing the Top 5 Performers.
- Performance is measured based on feedback marked as "Interested," which is considered a Hot Lead.
- This section helps track the best-performing team members and motivates the team to achieve better results.
Why the Gamification Dashboard is Valuable
- For Individuals (Personal & Pro): It empowers users to track their calling habits, set goals, and achieve consistency.
- For Teams (Calley Teams): It fosters healthy competition among agents, promotes accountability, and drives team success by focusing on meaningful interactions.
The Gamification Dashboard is an excellent tool for tracking and improving your performance. Whether you're using Calley Personal, Pro, or Teams, this feature ensures you stay motivated, aligned with your goals, and productive. For team users, it adds a layer of healthy competition and collaboration, driving your organization toward success.
If you encounter any issues or need assistance, please reach out to us at support@getcalley.com or Request a demo. Our team is happy to help!