How to Use VOIP Calling via Twilio in Calley Teams

How to Use VOIP Calling via Twilio in Calley Teams

Calley now supports VOIP calling through Twilio, allowing users to make calls directly from their browser without relying on SIM-based dialers. This guide walks you through setting up Twilio with Calley to enable seamless calling.

Prerequisites

Before you begin, ensure you have the following:

  • An active Calley PRO or TEAMS account.

  • A Twilio account with available credits.

  • A verified Twilio phone number capable of making voice calls.

  • Basic understanding of how to access your Calley Admin Panel.

VOIP Set Up on Calley Teams Admin Panel.

  1.  Log in to the Team Admin Web Panel.
    Access the Calley Web Panel at https://app.getcalley.com using your registered email and password.



  2. After logging in, you will be redirected to the Calley Team Admin dashboard. Click on Integration.



  3. Scroll down to the Twilio VOIP option, Click on Connect button.



  4. Enter all details by referring to your Twilio Panel. Once all details are filled, click on the Save button.



  5. VOIP Line is created, In a Colley Teams subscription, you can create multiple VOIP Lines. Now, change the default calling mode for particular agents you want to call from VOIP.



  6. Click the edit button for the Agent whose calling mode you want to change.


  7. Change the calling mode to VOIP and select the Twilio profile. Click on Save Changes.


  8. Click on OK.


  9. Now the calling mode has changed to VOIP. The next step is for the agent to login to their panel and start VOIP calling.


VOIP Calling from Team Agent Panel

  1. Login to Team Agent Panel.


  2. As you log in you are redirected to Dashboard.


  3. Hover over the Call List and Click on View Existing Lists.


  4. Click on the List name you want to make a Call.


  5. Now you can view the numbers in the list. Click the VOIP dialer button for the number you wish to call from the VOIP. 


  6. Click on "OK".


  7. A call is initiated from the panel. Once the call is completed, click the "Hang Up Call" button to disconnect.


  8. Once you finish the call, please update the feedback. As a Calley Team Agent, you can provide feedback, and send SMS, WhatsApp messages, and emails. You also have the option to reschedule the call and update call notes. Click on the orange button to save your changes and pause the call.


  9. Click on OK.


  10. Now you can see the reporting of the number you called.


Why This is Helpful for Your Business

Integrating VOIP calling through Twilio in Calley offers several business advantages:

  • ✅ Cost-Effective: VOIP calls are generally cheaper than traditional mobile or landline calls, especially for international dialing.

  • ✅ Scalable Setup: Easily onboard new agents without needing SIM cards or mobile devices—just provide login access.

  • ✅ Remote Team Friendly: Your agents can make calls from anywhere in the world with an internet connection.

  • ✅ Centralized Call Management: Manage users, track call history, and control settings centrally through Calley Admin Panel.

  • ✅ Improved Call Quality: Leverages Twilio's global infrastructure for consistent and reliable call connections.

  • ✅ Compliance & Call Recording: Enables easy integration with features like call recording (based on Twilio capabilities), useful for training and compliance.


With Twilio VOIP integration, Calley gives you the power to run efficient, high-volume calling operations right from your computer. It's a simple, scalable, and reliable solution for remote teams and modern sales workflows. Whether you're a startup or an enterprise, this setup will help you reduce costs, improve team productivity, and maintain complete control over your outbound calling processes.

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If you encounter any issues, please contact us at support@getcalley.com . We’re here to assist you! 


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