General
Uninterrupted Mode in Calley: Auto-Dial Without Manual Feedback
In some calling scenarios, speed and flow matter more than collecting feedback after each call. Whether you're running a promotional campaign or reaching out to a long list of leads where post-call input isn't required, Calley's Uninterrupted Mode ...
Migrating Data Agent-Wise in Calley Teams
In Calley Teams, the Migrate Data Agent-Wise feature allows admins to shift data from one agent to another efficiently. This is especially useful when you need to reassign leads, feedback, or entire lists from one agent to another for various ...
How to Buy More Agents in Calley Teams?
As your business grows, so does the need for more agents to handle increasing call volumes. The Buy More Agents feature in Calley Teams is designed to help you expand your team effortlessly. Whether you're scaling your operations or managing larger ...
Adding Leads Manually in Calley
Managing your leads effectively is key to maintaining a productive sales pipeline. In Calley, you have the flexibility to add leads manually, whether you're dealing with new contacts from recent events, referrals, or quick inquiries. This feature ...
How to Send WhatsApp Messages in Calley?
Calley allows you to send WhatsApp messages to your contacts directly from the platform, streamlining communication for your sales team or business operations. This feature is available for both Calley Pro and Calley Teams users. The main difference ...
Agent Wise Call Reporting for Calley Teams
Calley Teams is a powerful solution for businesses that require efficient call automation and reporting. Within a Calley Teams subscription, the Team Admin creates agent accounts for team members responsible for making calls. To ensure productivity ...
How to Rechurn a List in Calley Teams?
Managing leads efficiently is crucial for the success of any calling campaign. Calley Teams provides the Rechurn List feature, which allows Team Admins to reorganize and optimize calling lists based on feedback and call notes. This guide will walk ...
Understanding the Team Admin Role in Calley Teams Subscription
In the Calley Teams Subscription, the Team Admin is the primary user responsible for creating and managing the team structure. This role includes assigning tasks, managing agents, and overseeing performance, ensuring efficient team operations. What ...
Understanding the Team Leader Role in Calley Teams Subscription
Growing teams need leaders to operate efficiently and manage their workload effectively. Calley Teams Subscription empowers you to create and manage team clusters by introducing the role of a Team Leader. This role helps organize your agents into ...
How to Sync Call Feedback with Google Sheet in Calley?
Calley makes it super easy to save and manage your call data by syncing it directly with Google Sheets. This feature automatically saves all feedback and call details selected by your agents into a Google Sheet, so you can stay organized without ...
Understanding Today’s Scheduled List in Calley
Calley is a powerful calling tool designed to help individuals and teams stay organized and productive. It simplifies the calling process by allowing you to schedule and manage calls effortlessly. One of its most useful features is the "Today’s ...
Calling Multiple Numbers for the Same Lead on Calley
This guide will walk you through how to manage and call multiple numbers for the same lead using the Calley Pro and Calley Teams panel. There are two primary methods to achieve this: Calling from the Browser and Calling from the Mobile App. ...
List-Wise Report on Calley
The List-Wise Report is a powerful tool that provides in-depth insights into your calling campaigns. It helps you track activity, measure outcomes, and optimize your campaigns for better results. This guide outlines the features available across ...
Gamification Dashboard in Calley
The Gamification Dashboard is a feature available across Calley Personal, Pro, and Teams subscriptions. It provides detailed insights into your calling performance and helps you stay motivated by tracking your progress through visually engaging ...
Sending Email via SMTP on Calley Teams
Calley allows you to send emails seamlessly using your SMTP profile. This feature helps you integrate your email service provider, create personalized email templates, and send emails directly through the platform. Sending emails via SMTP in Calley ...
Sending Email via SMTP on Calley Pro
Calley Pro users can send emails seamlessly via SMTP (Simple Mail Transfer Protocol), allowing them to integrate their preferred email service provider. This feature is particularly useful for sending personalized follow-ups, appointment ...
Feedback Wise Report on Calley
The Feedback Wise Call Report is a powerful tool available in both Calley Pro and Calley Team Admin panels, designed to help you track, analyze, and optimize your call campaigns. This report provides insights into call outcomes, feedback trends, and ...
Calling Dashboards of Calley Web Panels
The Calley Calling Dashboards are designed to help users efficiently manage and track their calling activities. Whether you’re a Personal, Pro, or Teams user, these dashboards provide real-time insights, call performance tracking, and list management ...
How to Rechurn a List in Calley PRO?
In Calley PRO you can Rechurn a call list, this is done in three ways based on the feedbacks set for each number. Case 1: Select Feedback > New List > List Name Go to Call List details of the List you want to Rechurn. Click on the Rechurn list ...
How can we Add Numbers in DND List in Calley
In today’s fast-paced business environment, customer experience is key. Calling uninterested or unresponsive leads wastes valuable time and resources, which is why Calley’s Do Not Disturb (DND) list is an essential feature for businesses. It helps ...
Send SMS via API’s in Calley
Calley provides a powerful feature to send SMS messages seamlessly via API. This guide will walk you through setting up an SMS profile using the Twilio API, creating an SMS template, and sending SMS directly from the Call from Browser page or the ...
Call I use Calley in USA or UK or Poland?
The answer to this is a Big YES! Calley is an Autodialer app that is installed on top of your mobile phone. What it means is that it will help you dial the numbers automatically not from a Server but directly from your Mobile Handset (Android or iOS) ...
What is Cancelled Call?
Cancelled Calls in Calley In Calley, we offer the Cancelled Call feature, which allows you to manage your calls effectively. When reaching out to a lead, if they happen to be occupied and request a callback at a later time, you can easily reschedule ...
How can I schedule a call reminder for the future?
Scheduling a Call for the Future After completing of a call you will take you to post call feedback section. Then click on the Reschedule your Call, You can select the time accordingly from the drop down. You will receive Call notification pop-up as ...
How can I send WhatsApp Notifications?
To send WhatsApp Messages Login to Calley Mobile App load a list and Click on start calling button and select Standard calling Mode. After finishing your call you are bought to Post Call Feedback Page. Click on SMS template. Click on WhatsApp icon. ...
Can I reduce Call Delay between two calls?
You can reduce/increase a Time delay / Call delay between the Calls. There are 2 ways for you to edit Call Delay. Option 1 - Thru the Settings Section on the Android Mobile App You can do this thru the Settings section in the Calley ACD Android App. ...
How to Start Calling using the Calley Autodialer Mobile App
Step-By-Step Guide to Start Calling from the Mobile App As you Registered for Calley and done with Dashboard setup. Start Calling from your Mobile Phone. If you do not have the app installed you will need to download the app on your mobile phone ...
Delete your Calley Account
Introduction If, for some reason, you want to delete your Calley Autodialer account and all the data in it, you can do it right from your Calley Web Panel. Step-by-Step Guide Login with valid credentials in Web Panel. Click on the Top Right ...
Can I use Calley to make calls from my Computer?
Introduction In Calley, while making calls using Mobile Phones is commonplace, what if you desire to initiate a call directly from your desktop? Well, the solution lies with Calley's latest feature enhancement. Login to Calley Web Panel, lets ...
How to Create SMS / WhatsApp message templates?
Calley Pro and Teams users can send WhatsApp or SMS messages to leads at the end of a call using pre-created message templates. This is useful for sending missed call alerts, follow-up messages, or product details upon request. Instead of manually ...
CSV TroubleShooting Tips
This is the section that talks about CSV Trouble Shooting Tips in CalleyACD
Upgrade My Account to do Unlimited Calling
Hi, We are glad to know that you have decided to upgrade your account to do the unlimited calling. Now you just need to decide what kind of account you need. We have 2 types of subscriptions that you can choose from: Calley PRO - This is a Single ...
Debit Card Does not Support Recurring Payments
Hi There can be a certain type of Debit Cards that do not support recurring payments which can not be used to activate a subscription. In scenarios like this, we at Calley recommend you to do the following. See if you can use an alternative Credit ...
Using Calley can i Call using Desktop?
Calley Auto Dialer App has 2 parts. A Web Panel - Through which you load numbers that you wish to call. A Mobile app - That is installed on your mobile phone to do outbound calls. All the calls are routed thru your mobile phone but you can still ...
How to use Call Recording using Calley?
Call recording is a valuable feature for Calley Pro and Teams users, helping businesses monitor, analyze, and improve customer interactions. With Calley, you can record calls using three different methods—Calley’s built-in recorder, third-party call ...
What is Mark as DND in Calley Auto Dialer App?
So let’s say you are a part of a team who is making outbound sales calls. You got data from a source which is unfiltered but you still want to use the same for your outbound campaign. or You already have a subscription to a service that provides you ...
Is there a file limit size on uploading CSV files in Calley?
Hi, No there is no file size limit for the CSV file you upload to call but there is a no of records limits which are enforced according to different subscription types you are in. Calley PERSONAL It is a Free for Life plan which has a limit of 50 ...
Cancel your Calley Paid Subscription?
If for some reason you believe Calley Automatic Call Dialer is not the solution you are looking for, then you can cancel your paid subscription by following the steps as mentioned in the video below
Can I create custom call dispositions?
Yes you can create custom call dispositions from your web panel. Go to your dashboard, Click on Feedbacks > Manage Feedbacks. Give Heading, type(like connected/not connected), Description of the template.
How can I keep a track of scheduled calls?
To Keep Track of Scheduled Calls Go to Call List > Scheduled Calls Here you can see all the scheduled calls in your list.
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