General
CSV TroubleShooting Tips
This is the section that talks about CSV Trouble Shooting Tips in CalleyACD
Can I use Calley to make calls from my Computer?
Hi, Calley is an Auto Dialer App for Android and iPhones. To be able to make calls you will need to have the App installed on your mobile phone and since all the calls are routed thru your mobile device it is safe to say that Calley can be used to ...
Delete your Calley Account
If for some reason you want to delete your Calley account and all the data in it, you can do it right from your Calley Web Panel.
Upgrade My Account to do Unlimited Calling
Hi, We are glad to know that you have decided to upgrade your account to do the unlimited calling. Now you just need to decide what kind of account you need. We have 2 types of subscriptions that you can choose from: Calley PRO - This is a Single ...
Debit Card Does not Support Recurring Payments
Hi There can be a certain type of Debit Cards that do not support recurring payments which can not be used to activate a subscription. In scenarios like this, we at Calley recommend you to do the following. See if you can use an alternative Credit ...
How to Start Calling using the Mobile App.
1. You can download the app on your Android or iOS phone - LINK 2. Once the app is downloaded login to the same on your phone using the username and password you created for your web panel 3. Once you are on the Dashboard sync calls by clicking - ...
How to Create SMS / WhatsApp message templates?
To send SMS or WhatsApp Messages you have you need create templets first from PC. Step 1 - Go to Web Panel Step 2 - Login with Username and password Step 3 - Navigate to SMS / WhatsApp tab Step 4 - Fill the Heading and Description (What you ...
Using Calley can i Call using Desktop?
Calley Auto Dialer App has 2 parts. A Web Panel - Through which you load numbers that you wish to call. A Mobile app - That is installed on your mobile phone to do outbound calls. All the calls are routed thru your mobile phone but you can still ...
How to use Call Recording using Calley?
Using Calley Auto Call Dialer App, You can work with Call Recorders in 3 ways. OPTION 1 - A recorder app created by Calley Itself. The app is currently on Beta, and since Google is restricting call recording functions on Android, we are tweaking it ...
What is Mark as DND in Calley Auto Dialer App?
So let’s say you are a part of a team who is making outbound sales calls. You got data from a source which is unfiltered but you still want to use the same for your outbound campaign. or You already have a subscription to a service that provides you ...
Is there a file limit size on uploading CSV files in Calley?
Hi, No there is no file size limit for the CSV file you upload to call but there is a no of records limits which are enforced according to different subscription types you are in. Calley PERSONAL It is a Free for Life plan which has a limit of 50 ...
Cancel your Calley Paid Subscription?
If for some reason you believe Calley Automatic Call Dialer is not the solution you are looking for, then you can cancel your paid subscription by following the steps as mentioned in the video below
Can I create custom call dispositions?
Yes you can create custom call dispositions from your web panel. Go to your dashboard, Click on Feedbacks, Give Heading,type(like connected/not connected), Description of the template.
How can I keep a track of scheduled calls?
On the dashboard you can see tab scheduled tab. Here you can see all the scheduled calls in your list.
How can I schedule a call reminder for the future?
After completing of a call you will take you to post call feedback section. Then click on the Reschedule your Call, You can select the time accordingly from the drop down. You will receive Call notification pop-up as per the time.
How can I contact prospects via SMS or Whatsapp at the end of the call?
After completed of a call you will taken to the feedback section. There you can see both the options to send message via SMS/WhatsApp. Select your template and send to your prospects. Note: It is available for Calley PRO/TEAMS Subscribers.
Can I reduce Call Delay between two calls?
You have a option to define the time delay/Call delay between the Calls. After sync the Numbers from Web-panel you have a screen like below there you can define the Call Delay.