Troubleshoot
How to Shift data from one agent to another?
Introduction In Calley Team Subscription Admin will create a calling agents and assign a leads for them. If you want to shift a data of one agent to other then Admin can do that from Web panel. If Admin gave direct reporting of agents to the Team ...
How to Delete Agent Account?
Introduction In Calley Teams Subscription, a Team Admin can create a team and assign leads to the Calling Agents. In any case you want to delete a agent account, Admin only have access to delete an agent. Step-By-Step Guide to Delete Agent Account ...
How to change calling modes from Standard to UnInterrupted and vice versa
As a user if you have added a list in Calley Panel and selected a calling mode in the mobile app then the loaded list will work with the selected mode until you have loaded a new list. Please Check the video for ref
Clear Cache and Data for Calley Autodialer App
Hi, If you have updated to a newer version of Calley and face an issue with App Crashing abruptly try out these steps. This video shows you how you can clear cache and data for Calley Autodialer App on your android device. If you are still facing ...
I can not Login to Calley Mobile App or Web Panel
We are very Sorry to hear this. We request you to crosscheck your username and passsword to ensure you have correct information available with you. In case you feel you might have forgotten your password please Click Here. In case you are a Calley ...
How to add leading zero or country code to all the numbers in my list?
Introduction: You can add the 0 / +1 (Country code) to the number. You can check the video below.
How to export data calls?
Introduction: Go to Call List and View the List Which you wanted to download Then Click on Export to Excel
How can I send whatsApp Notifications?
To send WhatsApp Messages : After Completion of call you will get a Post Feedback page to Update Call disposition. Click on SMS Template Click on WhatsApp icon of the Template which you want to send. Add a Country code and There are three options ...
How can I switch to uninterrupted calling?
Uninterrupted Calling Mode is available to Calley PRO / TEAMS users. If you want to call a list of numbers without the need to save feedback at the end of each call then just switch to the Uninterrupted Mode. This mode will zip through your list of ...
Does this include Unlimited Mins?
Hi, Using Calley has 2 different options for making outbound calls. Calley Automatic Call Dialer In this all the calls are routed thru the GSM sim card of your phone. You are not charged for any outbound calls by Calley. Any charges for an outbound ...
Trying to upload a CSV file but I keep getting an error?
Hi, The reason due to which you might face an error in uploading the CSV file could be the following. Your CSV file has special characters in the name. Special characters like commas, single quote, hash etc can cause the server to consider your file ...
Can I use Calley to make calls from my Windows10 or Mac Desktop / Laptop?
Hi, Calley is a mobile app for Android and iOS phones. It is not a Desktop Dialler. The reason we made it like that is because. To make calls using a Desktop Dialer you need a server that will be making calls on your behalf. A desktop dialler ...
Unable to go to next call in Calley?
Hi, If you are facing an issue where either The Dialer is either going in a loop, dialing the same number again and again. The Dialer is not going to the next number only. Then do check for special characters in your calling list. If you clean the ...
How many fields in CSV are supported by Calley?
Hi, Calley at this time supports a CSV file with 3 fields. Name - Name of the person you want to call Contact - Phone number that you wish to call Notes - The reason why you are calling this person. You can download the sample file from the ...
Recent Articles
Call Analysis Graphs in Calley: Understanding Reports for Better Outreach
In Calley, Call Analysis is the process of understanding the outcome and effectiveness of calls made through the platform. It helps admins and managers gain insight into agent performance, lead engagement, and the overall efficiency of calling ...
Uninterrupted Mode in Calley: Auto-Dial Without Manual Feedback
In some calling scenarios, speed and flow matter more than collecting feedback after each call. Whether you're running a promotional campaign or reaching out to a long list of leads where post-call input isn't required, Calley's Uninterrupted Mode ...
Integrating 1msg with Calley for SMS Automation
Reaching your customers quickly is important, and SMS is one of the best ways to do it. 1msg is an SMS service that lets you send text messages automatically. By linking 1msg with Calley, you can send SMS messages right from your Calley web panel. ...
How to Use the Voice Blast Feature in Calley Pro?
The Voice Blast feature in Calley Pro allows you to send automated voice calls to a list of contacts directly from your Calley Web Panel. This feature is powered by Twilio, ensuring reliable and professional call delivery. Note: This feature is only ...
Lead Distribution in Calley Teams
Managing leads effectively is essential for the success of any calling campaign. In Calley Teams, team admins have multiple ways to distribute leads among agents, ensuring a smooth workflow and maximizing lead conversion. This guide explains the ...